IP Telephony

For any Enterprise voice communications are central to successful operations. Whether it is service reliability, conducting critical calls, or effective call tracking, all voice services impact on the customer experience. Li offers enhanced voice services that satisfy the challenging requirements of Companies of any size. A highly reliable service encompassing call screening, centralised directory integration, call prioritisation and assistant/manager features.

  Unified Messaging
  Li messaging features save time as messages are converted to .wav files
  and attached to emails.

  Multi-Site
  Li removes service limitations associated with site-based equipment like PBXs
  and Key Systems. This provides a single service instance to multi-site operations
  with a single voice messaging system, call forwarding between sites, and a
  convenient private dial plan. Auto attendants/IVRs direct calls between sites to
  leverage employee expertise.

  Flexible Worker
  Li remote office extends the rich set of business line services to the employee’s
  home office. With a broadband connection, employees can place calls from remote
  phones while showing the business line ID and billing calls back to the office.
  Forwarding features extend service calls to mobile and home phones.

  Web Conferencing
  Li enables firms to deliver more effective sales presentations, improve team productivity, and limit travel

Li puts business in control of its crucial communications. Eliminating the overhead and distraction of premise based equipment; the Li service extends to multiple offices, delivering a consistent set of features to all users, including those in home offices. When enabled, technology risks can be mitigated whilst savings right across the communications infrastructure are realised. The introduction of new technology within Enterprise organisations is often complicated and hard to adopt. Disjointed deployment can reduce the intended benefits and recognising this challenge, Li offers an intuitive web interface and online user training materials.

More and more, businesses realise that they need ever greater customer focus and functionality. With this in mind, Li enables business users to provide their clients with priority call access and improved service standards. For larger corporate accounts, service-centre features, IVR, and attendant services ensure that at higher volume, client issues are quickly routed to appropriate staff for more rapid resolution without depersonalising the experience. Li includes service and product options that enable savings on total communications costs. A firm’s total costs typically include equipment/phone leases (or depreciation), maintenance, support, access, and minutes. Li bundles these services together and offers packages for a flat monthly rate per user. This unique utility model, with little or no capital expenditure, flexes with your business.
 
Li also offer solutions with data services that include internet access, inter-site VPNs, and email/web/application hosting.