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Desktop / Notebook Break Fix
The Desktop/Notebook Break Fix service provides trained engineers capable of investigating and diagnosing faults with desktop and notebook equipment, including peripherals. In addition to hardware skills, engineers will have troubleshooting skills in Operating Systems (Windows 9x, NT) and networking (hardware and software). The majority of calls will have been diagnosed by the customer help desk and the engineer will be able to complete the fix using supplied parts; in some cases the engineer will be required to investigate the fault and order further parts to complete the call on the next visit. Each call is closely monitored by the field co-ordinators in the call centre and the call management system provides up-to-date information on the progress of each call. The Desktop/Notebook Break Fix Service includes:
Server Break Fix Fully trained server engineers with a high level of expertise in server hardware, software (including operating systems) and networking (including hubs, switches, routers etc.) are provided to attend urgent Server Break Fix calls. The engineer will attend site with any required parts as supplied by the customer with the sole aim of repairing the system to a fully functioning state. Following thorough testing, customer sign-off is obtained and the call closed with the call centre. As with all Field Operations Services it is essential that all calls are dealt with within the definition of the SLA and close monitoring of each call is carried out by the field operations co-ordinators. The Server Break Fix Service includes:
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