enterprise IT services
comprehensive high volume
IT services
for the trade
and to the enterprise
Li offers a comprehensive suite of deployment & break fix services for desktop, retail, server, mobile and printing equipment.
* All services are delivered on a fully managed basis to strict SLAs and budget commitments.
* Territorial coverage UK, Ireland and Europe
* 150 UK engineers and 2500+ engineers in Europe
* Centralised call dispatch and service management
* ISO 9001:2000 registered
warehousing
staging
break/fix
surveys & audits
deployment
Project Deployments
Li undertakes major rollouts of IT equipment across multiple sites in the UK and Europe. All services are managed by an Li project team to a pre-agreed SOW and Project Initiation Document (PID).
Scripted procedures are used in all instances using a pre-approved and tested script to ensure that a uniform quality of service is applied across every action.
A dedicated team of experienced engineers is utilised, specifically trained for each task. The team is located strategically to ensure adequate geographical coverage and minimal travelling costs.
The engineering teams are managed by field-based team leaders and operational managers. Each rollout is scheduled by a team of dedicated co-ordinators and project information is captured using our online project tracking tool - fieldview
Managed Break/Fix Services
Li's Break Fix service provides trained engineers capable of investigating and diagnosing faults with desktop, notebook, service, EPOS, wifi and print equipment, including peripherals. In addition to hardware skills, engineers will have troubleshooting skills in Operating Systems and networking (hardware and software).
Each call is closely monitored by the field co-ordinators in our call centre and the call management system provides up-to-date information on the progress of each call.
The Break Fix/Maintenance/Warranty Support Service includes:
* Trained engineers equipped with a stock of consumable parts as necessary
* Fault fix, including hardware, software and operating systems, networking and peripherals
* Full system test upon completion of repair
* Customer sign-off report
* Live call transfer, allocation, monitoring and closure
* The scheduling of mobile field force
* Automated/Paperless management reporting and asset tracking
