Company History

Li is an established service supplier with over seventeen years experience in the Information Technology and telecommunications sectors. Existing clients include amongst others Hewlett Packard, Getronics, Unisys, & Siemens.

Li was originally founded in 1990 as a privately owned Limited company providing tailored logistics and engineering support services to the IT OEM sector. Li converted to a Plc in 1997.

In 2006 Li acquired PSM Mobility Ltd.  PSM Mobility added specialist Mobile Computing & Business System Consulting Skills within the Field Service Vertical Sector. 

Company Culture

Li has adopted an 'Account Focus' business model with the ultimate objective of delivering real benefits and business improvements to our customers. Li Sales and Engineering Account Managers are assigned to each customer. They are responsible for all aspects of customer management, development and service delivery.

Li also uses a variety of measures to constantly evaluate the success of its business relationships. The Account Managers are instrumental in obtaining feedback from clients and evaluating both customer satisfaction and the success of business relationships (for both parties).

The measures include:

• Customer satisfaction and loyalty (from individuals to an organisation as a whole)

• Performance against Service Level Agreements and customer expectations

• Price competitiveness within the marketplace

• Regular customer performance reviews

• Customer Benefits

Deliver Customer Satisfaction
Li strives to deliver high quality services ensuring both our client and the end-user is totally satisfied with the service they receive. Our aim is to achieve total customer satisfaction.

Achieve Cost Reductions and Increase Profit Margins
Li provides products & services at highly competitive rates. This is achieved by continually seeking ways to improve productivity and adopting a 'right-sizing' approach to contracts. Each contract or project is carefully assessed to ensure resources are used with appropriate skills. Our clients achieve significant service delivery cost savings, increased profit margins and ultimately become more competitive within the marketplace.

Integrate Seamlessly with our Client
Working in partnership with our clients involves not only solid account management practices but also seamless integration of operations, procedures and processes. The end-user perceives that they are dealing with a single supplier.

Offer Resource Flexibility
Li provides its IT OEM customers with managed resources at short notice to deliver services such as equipment installation and configuration. Clients are then able to refocus their own higher cost and skilled engineers on delivering more profitable value-add services, e.g. network support. Again, clients are able to reduce service delivery costs and improve profit margins. Li also provides resources to cover peaks in business and for specific major projects.

Quality Commitment

Li is ISO 9002:1994 registered, Certificate Number Q10020.

The company was first registered in July 1997 and re-approved in July 2000. Li has recently completely revised its Quality System to come in line with the new ISO9001:2000 standard and has been re-audited by SGS Yarsley in 2001.

Customer Satisfaction and Loyalty

Li evaluates customer satisfaction and loyalty using a variety of measurements including:

• Customer satisfaction - gained from direct customer feedback

• Achievement of SLA's - discussed at formal operational review meetings

• Price competitiveness - in our experience, vendors normally appoint more than one service partner to achieve maximum price advantage and eliminate complacency that can occur with long-term relationships

• Ability to adapt to the changing needs of our customers

• Understanding customer needs

• Account management - responsiveness

Our aim is to develop long-term customer relationships thereby maximising return on investment for both parties. This is an aim that Li has achieved without question - we have never lost a major client. Long-term customer relationships also show our ability to both understand and adapt to the changing needs of our clients. Li's year-on-year growth also demonstrates customer satisfaction and loyalty.