Boost productivity and improve on-the-job performance by connecting mobile employees with the critical data they need to better manage work and service requests.

• Capture more data to populate enterprise systems

• Better manage workload and lower operating costs

• Maintain SLAs and exceed customer expectations 

SMART Work Manager delivers work orders, daily tasks and service requests to employees working remotely – whether within the four walls, on the plant floor, or out in the field with customers.  Customers report average productivity gains of 15% or more with SMART.

Creating a Paperless Workflow

• Start – From their mobile devices, workers log on with a user name and password, and easily download new work orders utilizing a docking cradle or a real-time wireless connection.

• Record-as-You-Work – Following step-by-step job plans, employees verify work completed and status in a timely manner, and access key data points to improve decision-making.

• Capture – Data is recorded more accurately than with paper.  SMART Work Manager enforces business rules on the mobile device to ensure information is useable.

• Finish – Workers update customer accounts, place orders, transfer or reassign work to another teammember or complete all required information and update backend systems in an instant.